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Receptionist
Job Description Location: Windsor Leisure Centre
Job Type: Full time
Pay: Range from £10.85 - £12.71 (age dependent)

Job Purpose:
To provide a welcoming, efficient, and professional reception service to all visitors, members, and staff at the leisure centre, ensuring smooth day-to-day front-of-house operations.

Key Responsibilities:

Greet all customers in a friendly, professional manner and provide excellent customer service at all times.
Handle enquiries in person, over the phone, and via email, providing accurate information about facilities, classes, memberships, and bookings.
Process memberships, bookings, payments, and cancellations using the centre’s booking system.
Manage the reception desk, ensuring it is tidy, organised, and well-stocked with information leaflets.
Deal with customer queries, complaints, and issues promptly and professionally, escalating when necessary.
Support the daily opening and closing procedures of the reception area.
Maintain accurate records of transactions, bookings, and customer interactions.
Promote leisure centre services, activities, and events to customers.
Ensure adherence to health and safety procedures and report any concerns.
Work flexibly, including evenings, weekends, and public holidays as required.

Person Specification Essential:

Strong customer service and communication skills.
Friendly, approachable, and professional manner.
Basic IT skills and ability to learn booking systems.
Ability to work well in a busy environment.
Reliability and punctuality.

Additional Information:

This is a casual role with variable hours depending on business needs.
Training will be provided on systems and procedures.
Uniform may be required depending on the centre .

What We Offer:

Opportunity to gain coaching experience.
Supportive team environment.
Opportunities for further work and development.

Our Commitment We are committed to delivering high-quality, engaging experiences that drive participation, positive feedback, and continued growth across our programmes.

ABOUT US:

Leisure Focus is a not for profit Charitable incorporated organisation (CIO). It has been established to work with local communities; supporting clubs, organisations and individuals to achieve their sporting and lifestyle goals. We manage each facility in a responsible way, to ensure each customer has the opportunity to access activities regardless of their race, sex, age, religion, and financial circumstances, physical or mental ability.

Our Values (FACE):

In every role, across every site, our colleagues are the 'face' of Leisure Focus.

Together, we:

Focus on the Customer.
Approach everything systematically.
Collaborate to achieve.
Exceed expectation.

There are many great things about Leisure Focus. One of our strengths is that people come together from different cultures, perspectives, and experiences. We are world-class fitness experts, ensuring we at Leisure Focus have a culture where everyone is welcome. Our team members are at the heart of what we do and it’s why we’re here. We are proud to have a global inclusive workforce, with team members from all backgrounds and cultures. We are a disability confident employer, who is committed to inclusion and diversity in the workplace.

To apply, please send your CV and a short covering note to below link:
https://leisurefocus.jobs.people-first.com/jobs/details/recruitment%2Fjobdetails%2Fbe07a51d-275b-4377-a7a6-19ebb4824d30 by 20 June 2026

For more information about the role, please reach out to hr@leisurefocus.org.uk

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