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Job Title: Retail Manager (Multi-Site)
Department: Operations
Reports To: Operations Director
Location: Multi-Site (Travel required)
Direct Reports: F&B Supervisors
Salary range: up to £40,000 depending on experience

Job Purpose:

The Retail Manager is responsible for leading and driving the commercial performance of retail and food & beverage operations across multiple sites of Leisure Focus.
The role ensures consistent service standards, strong financial performance, regulatory compliance, and brand alignment across all locations. This position plays maximising secondary spend, improving operational efficiencies, and developing high-performing management teams.

Key Responsibilities:

1. Strategic Leadership & Commercial Growth:

Develop and implement a retail strategy aligned to organisational goals
Drive revenue growth and maximise gross profit across all sites
Identify new income streams and commercial opportunities
Lead pricing, menu development, and promotional strategy
Benchmark performance across sites and drive continuous improvement

2. Financial Oversight:

Oversee P&L performance for all retail operations
Monitor KPIs including revenue, GP%, labour cost, and stock variance
Develop and manage annual budgets and forecasts
Implement cost-control initiatives without compromising quality

3. Operational Excellence:

Ensure consistency in service delivery, presentation, and brand standards
Conduct regular site audits, oversee rota management and operational reviews
Standardise operating procedures across locations
Oversee stock control systems and supplier performance

4. Compliance & Risk Management:

Ensure full compliance with Food Safety, Health & Safety, and licensing regulations
Maintain audit readiness across all sites
Oversee implementation of HACCP procedures
Monitor and manage risk related to food hygiene and stock handling

5. Leadership & Talent Development:

Lead, coach and develop site-based teams
Build succession plans for key roles
Support recruitment and onboarding of team members
Promote a strong customer-focused culture across all sites
Drive engagement and performance management processes

6. Customer Experience & Brand:

Ensure a consistent and high-quality customer journey across all locations
Analyse customer feedback and implement service improvements
Align retail and catering operations with wider leisure operations
Collaborate with marketing teams on campaigns and promotions

Key Skills & Experience:

Manager-level experience and managing multi-site retail and/or catering operations
Strong commercial acumen and P&L management experience
Proven ability to drive revenue growth in the leisure industry
Experience leading managers across geographically dispersed sites
Strong analytical and financial reporting skills
Knowledge of food safety and licensing regulations

Qualifications:

Level 3 (or above) Food Safety Qualification (Essential)
Personal Licence (if alcohol is sold across sites) (desirable)
Relevant management qualification (desirable)
IOSH Managing Safely or NEBOSH (desirable)

Key Performance Indicators:

Regional revenue and gross profit growth
Labour cost ratio targets
Stock loss and waste reduction
Customer satisfaction scores across sites
Audit and compliance results
Staff retention and engagement scores

Personal Attributes:

Strategic and commercially driven
Influential leader with strong stakeholder management skills
Highly organised and able to manage multiple priorities
Results-focused with strong analytical capability
Willing to travel regularly between sites

About us:

Leisure Focus is a not for profit Charitable incorporated organisation (CIO). It has been established to work with local communities, supporting clubs, organisations and individuals to achieve their sporting and lifestyle goals. We manage each facility in a responsible way to ensure each customer has the opportunity to access activities regardless of their race, sex, age, religion, or financial circumstances, or physical or mental ability.

Our Values ( FACE):

In every role, across every site, our colleagues are the 'face' of Leisure Focus. Together, we

Focus on the Customer
Approach everything systematically
Collaborate to achieve
Exceed expectation
There are many great things about Leisure Focus. One of our strengths is that people come together from different cultures, perspectives, and experiences. We are world-class fitness experts, ensuring that we at Leisure Focus have a culture where everyone is welcome. Our team members are at the heart of what we do, and it’s why we’re here. We are proud to have a global, inclusive workforce, with team members from all backgrounds and cultures. We are a disability confident employer, who is committed to inclusion and diversity in the workplace.

Closing date:2nd March 2026

Please share your CV and the cover letter to recruitment@leisurefocus.org.uk

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