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Recreational Assistant

Job Description Location: Windsor Leisure Centre
Job Type: Full-time
Pay: Range from £8.00 - £12.71 (age dependent)
Job Purpose
To ensure the safety of all pool users by supervising activities, preventing accidents, and responding effectively to emergencies, while delivering excellent customer service and maintaining high standards across the leisure centre.

Key Responsibilities:
1. Pool Supervision & Safety:

Maintain constant and vigilant supervision of the pool and surrounding areas.
Enforce pool rules and health & safety procedures.
Identify and respond quickly to potential hazards.
Carry out rescues and administer first aid where required.

2. Health & Safety Compliance:

Follow Normal Operating Procedures (NOP) and Emergency Action Plans (EAP).
Conduct regular poolside and facility checks.
Report and record incidents, accidents, and maintenance issues.
Ensure the cleanliness and safe setup of poolside equipment.

3. Customer Service:

Provide a friendly, welcoming, and professional service to all users.
Offer assistance and guidance to customers when needed.
Support a positive and inclusive environment.

4. General Duties:

Assist with cleaning duties across wet and dry areas.
Set up and take down equipment for activities and sessions.
Support other departments when required.

5. Communication & Teamwork:

Maintain effective communication with colleagues and management.
Use radios and communication systems appropriately.
Support team operations and contribute to a positive working culture.

Person Specification:
Essential:

NPLQ (National Pool Lifeguard Qualification) – current and valid.
Strong awareness of health & safety.
Excellent communication and interpersonal skills.
Ability to remain calm under pressure.
Reliable and punctual.

Desirable:

First Aid qualification (if not included in NPLQ).
Previous experience in a leisure environment.
Customer service experience.

Key Skills & Behaviours:

Vigilance and attention to detail
Responsibility and accountability
Teamwork and collaboration
Professionalism and integrity
Customer-focused approach

Working Hours:
Flexible shifts including early mornings, evenings, weekends, and holidays DBS Recreation Assistant position is classed as a regulated post and therefore may require a DBS Disclosure. Where the individual does not already hold a DBS Disclosure, it will be necessary for the postholder to be submitted for a DBS check.

ABOUT US:
Leisure Focus is a not-for-profit charitable incorporated organisation (CIO). It has been established to work with local communities, supporting clubs, organisations and individuals to achieve their sporting and lifestyle goals. We manage each facility in a responsible way to ensure each customer has the opportunity to access activities regardless of their race, sex, age, religion, or financial circumstances, or physical or mental ability.

Our Values ( FACE):
In every role, across every site, our colleagues are the 'face' of Leisure Focus. Together, we

Focus on the Customer
Approach everything systematically
Collaborate to achieve
Exceed expectation

There are many great things about Leisure Focus. One of our strengths is that people come together from different cultures, perspectives, and experiences. We are world-class fitness experts, ensuring we at Leisure Focus have a culture where everyone is welcome. Our team members are at the heart of what we do and it’s why we’re here. We are proud to have a global, inclusive workforce with team members from all backgrounds and cultures. We are a disability confident employer, who is committed to inclusion and diversity in the workplace.

Important Note:
This role involves working in a safety-critical environment. Lifeguards must remain alert, attentive, and physically capable of performing rescues at all times.

Title: Recreation Assistant Reporting to Duty Manager
Annual Leave: 28 days’ paid annual leave per year
Pension NEST Auto Enrolment after 3 months of service

Other Benefits:

Free gym membership for the employee and the appointed person
Discounted food and beverages, on-site, and discounted retail items
Career progression and development opportunities
Training and development
Employee assistance programme
Free parking on site

To apply, please send your CV and a short covering note to the link below:
https://leisurefocus.jobs.people-first.com/jobs/details/recruitment%2Fjobdetails%2F221a8ca2-0853-4806-9feb-19efdba0d5b0 by 12th July 2026

For more information about the role, please reach out to hr@leisurefocus.org.uk

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